Help center

Travacot is built for travel agencies and travel professionals booking hotels for their clients. To keep the platform trade-only, we ask for a few business documents to verify your agency when you sign up.

Go to Create free account and follow the steps: your account, your details, your agency and its contact details. After you submit, verify your email with the code we send you.

Yes. Both the Self Serve Plan and the Growth Plan are free.

Documents that show your agency is a registered business, such as a business registration or licence. Our team will let you know if anything else is needed.

Top up your wallet from your Travacot account whenever you need to, using local payment options or a bank transfer.

Bookings are paid from your wallet balance, so make sure it covers the total of the stay you are booking.

The Wallet tab shows your balance and a statement of every top-up, booking and, on the Growth Plan, wallet funding.

We email you once your documents are verified and your account is ready to use.

Yes. Contact support and we will help you update them.

Search by destination, dates, rooms and guests, compare net rates and conditions, then book and pay from your wallet.

Net rates are the price you pay Travacot for a stay. You decide what to charge your client, and the difference is your margin.

Cancellation and change terms depend on the rate you book, and they are shown before you confirm. For help with a change, contact our 24/7 support team.

Open the Bookings tab in your account to see every reservation with its status, dates, guests and payment.

Every two months, we review the bookings your agency has made on the Growth Plan. Based on that activity, we add funds to your Travacot wallet, ready for your next bookings. The more you book, the more we fund.

The Growth Plan is for agencies ready to commit to booking with Travacot. Funding follows your activity: while you keep booking, we keep funding your wallet, and if your bookings stop, the funding pauses.

Agentic is the AI assistant built into Travacot, part of the Growth Plan. Tell it what your client needs and it finds the right hotels, builds the client quote and plans multi-city itineraries while you watch each step. It never books or pays: that stays with you.

Contact our team and we will talk you through the plan and what it would look like for your agency.

Use a strong, unique password, never share your login, and be careful with messages that ask for your password or for payments outside Travacot. More security tips.

Tell us through the contact form and choose Security as the topic.