This policy explains what information Travacot collects when agencies use the platform, how we use it and the choices available to you.
Who we are
Travacot provides a hotel booking platform for travel agencies. For the purposes of this policy, “we” means Travacot.
Information we collect
- Agency details, such as your agency name, address, country and document number.
- Contact details for the people using your account, such as names, work email addresses and phone numbers.
- Verification documents you provide to confirm your agency is a registered business.
- Booking information, including traveller names and stay details needed to make a reservation.
- Wallet information, such as top-ups, balances and transactions.
- Usage information about how the platform is used.
How we use information
- To verify your agency and provide your account.
- To make and manage bookings with hotels and suppliers.
- To process wallet top-ups and payments.
- To review bookings and provide wallet funding on the Growth Plan.
- To provide support, market insights and service updates.
- To keep the platform secure and prevent fraud.
Sharing information
We share information only where needed: with hotels and suppliers to fulfil bookings, with payment providers to process top-ups, with service providers who help us run Travacot, and where the law requires it.
International transfers
Because Travacot works with hotels worldwide, information may be transferred to other countries to fulfil bookings. This section should describe the safeguards Travacot uses.
How long we keep information
We keep information for as long as needed to provide the service and meet legal obligations. This section should set out specific retention periods.
Your rights
Depending on where you are, you may have rights to access, correct or delete your information, or to object to certain uses. To make a request, contact us.
Security
We use technical and organisational measures to protect information. Read about security at Travacot.
Cookies
We use cookies to run the website. See our Cookie Policy.
Changes to this policy
We may update this policy from time to time and will show the date of the latest update at the top of the page.
Contact
Questions about privacy? Contact us.